Triple T Transport evolved from a produce specialist into a versatile brokerage handling dry, refrigerated, and frozen goods. Seeking to enhance their high-touch service with live shipment visibility, they successfully adopted Tive.
TRANSPORT & LOGISTICS Founded in 1988 on integrity and reliability, Triple T Transport evolved from a produce specialist into a versatile brokerage handling dry, refrigerated, and frozen goods. Seeking to enhance their high-touch service with live shipment visibility, they successfully adopted Tive at the request of their customer, Ready Pac, ensuring efficient, real-time tracking across all freight categories. Products used : Tive Solo 5G Non-Lithium, Enterprise Platform Tier Triple T has built its reputation on reliability, transparency, and protecting the integrity of their customer’s products. For Senior Account Manager Alex Thompson, those values drive everything his team does. “We take pride in the way that we handle and manage our customers' freight,” he explains. “The way temperature issues were being handled didn’t align with our values, so we needed a solution—and it’s Tive.” Thompson turned to Tive in mid-2024 after an increase in temperature rejections that were causing uninsured carrier claims and lost sales. According to Thompson, real-time visibility quickly proved to be the turning point. Using real-time trackers from Tive, Triple T now has full visibility into exactly what’s happening throughout a shipment’s journey. The change has been dramatic: in 2023, Ready Pac shipments experienced eight temperature-related claims, but since deploying Tive in 2024, that number has dropped to zero. Thompson says, “it’s an extra leg to stand on when we talk to our customers and to our carriers.” Thompson has seen multiple cases where the data collected by Tive trackers has directly prevented costly claims. “Drivers sometimes try to save a few dollars on fuel by toggling settings, but that’s not worth the risk of a $50,000 to $100,000 claim,” he explains. “With Tive, we’re no longer finding out after the fact. We’re fixing it when it happens.” The ability to share precise data has strengthened relationships across Triple T’s network—from drivers to maintenance teams to customers. Tive’s impact was most evident during a high- stakes summer shipment from New Jersey to South Carolina. When a driver parked overnight, his reefer malfunctioned and temperatures climbed rapidly. “Because we have a 24-hour team monitoring our shipments, we caught it immediately,” recalls Thompson. They alerted the carrier and got the unit running again, saving the $75,000 load from spoilage. “Sometimes drivers would flip their reefer unit to stop-start mode, even though we’re contractually obligated to run continuously, that would result in carrier claims into which we had little visibility.” “We finally have the full story of what’s going on during transit.” “It’s not just about monitoring, it’s about collaboration. When everyone sees the same data, you can actually solve problems together.” “The system is great, we get a lot of value out of it, and I appreciate everything the team at Tive has done.” ALEX THOMPSON Senior Account Manager at Triple T Transport tive.com/customer-stories Peace of mind at every mile.