As customer expectations around transparency continue to rise, KLG Europe needed a scalable way to deliver real-time shipment visibility to customers.
As customer expectations around transparency continue to rise, KLG Europe needed a scalable way to deliver real-time shipment visibility to customers. By integrating Tive with their existing systems, KLG Europe not only met a critical customer requirement, they exceeded it, reaching full visibility in a matter of weeks. Products used : Tive Solo Lite Lithium & Enterprise Platform Tier For KLG Europe, the push for better visibility didn’t come from internal concerns; it came directly from customers. Increasingly, clients expect real-time updates and full transparency across the supply chain. “The customer was really pushing us to improve their visibility, which is a requirement for us to do business with them,” said Roel Queis, Operational Excellence Engineer. Added Angela van Gemert, Senior Marketing & Communication Manager, “A very common topic at the moment is transparency.” “Other solutions we tried couldn’t maintain a strong signal, especially in containers by sea. With Tive, the signal stays strong all the way through a shipment, even on our ocean containers.” - Queis By offering real-time visibility as part of their service, KLG Europe differentiates itself in a highly-competitive logistics market. “I think using Tive is a big plus for us when it comes to attracting new customers,” Queis said. “Not all logistics companies offer real-time cargo trackers or share shipment data with customers.” van Gemert reinforced the broader impact: “It’s not only enhancing the relationship with our customers, but also with suppliers and other partners.” Armed with a goal of reaching high levels of shipment visibility quickly, KLG Europe turned to Tive… and saw immediate results. This rapid implementation enabled KLG Europe to meet and exceed their customer’s target of 90% visibility by year end, turning a potential churn risk into a clear success. A key factor in choosing Tive was how easily it integrated with Transporeon, enabling KLG Europe to enhance visibility without disrupting existing workflows. “The ease of integration with Transporeon was a primary reason why we chose Tive,” Queis explained. Because of this integration, operational teams are able to manage shipments within systems that are familiar to them, which simplified adoption and minimized staff training. KLG Europe transports goods across challenging routes, including sea freight and mountainous regions where connectivity is often unreliable. Tive has delivered consistent performance where other solutions struggled. Van Gemert added, “We didn’t expect that the tracker signal would remain strong all across Europe, especially in countries like Serbia. But it did.” “If a tool like Tive can help us, why wouldn’t you use it?” - van Gemert “Tive is helping us expand our entire network.” - van Gemert “Customers really want detailed visibility information available throughout a shipment.” - van Gemert “We started in the first week of December, and by the end of the month we had 100% visibility.” - Queis ROEL QUEIS ANGELA VAN GEMERT Operational Excellence Engineer at KLG Europe Senior Marketing & Communication Manager at KLG Europe tive.com/customer-stories Peace of mind at every mile. TRANSPORTATION & LOGISTICS