IGX wanted a reliable solution for tracking high-value shipments—and relying on drivers to accurately report updates wasn’t working.
TRANSPORTATION & LOGISTICS Infinity Global Xpress (IGX) has deep logist ics expertise—including air, drayage, LTL/LCL, intermodal, truckload, 3PL, and warehousing. IGX designs and implements industry solutions in freight management, delivering operational excellence and providing viable answers to the most challenging supply chain questions. IGX wanted a reliable solution for tracking high- value shipments—and relying on drivers to accurately report updates wasn’t working. Drivers sometimes switched off their communication tools, and IGX was left in the dark. But when a truck carrying cargo for a major international retailer went missing, IGX sprang into action— and started actively exploring the real-time visibility market for a solution. Products used : Tive Solo 5G Non-Lithium, Premium Platform Tier IGX kicked off a trial using six Solo 5G Non-Lithium trackers, and—impressed by the end-to-end visibility and security provided by the trackers, plus the cloud platform— quickly integrated Tive into their Standard Operating Procedures (SOP). Since adding Tive, IGX has been able to overcome critical tracking challenges—and has also helped strengthen their relationship with a key client. “With Tive, we know there’s a physical unit in the back of the load and we’re tracking it—in real time—every step of the way,” says Joel Boyd. In logistics, traceability is king—and the ability to track shipments in real time gives IGX unprecedented oversight. With Tive, IGX can identify discrepancies and address issues immediately, as they occur. “We have had several instances where one of our preferred carriers has a distribution center in the Midwest. They took the load to the DC, and then they didn't turn off their secondary tracking… so all of a sudden, we showed a truck going across the country—but the Tive tracker showed the load sitting idle in a warehouse.” IGX was able to quickly contact the carrier and resolve the issue. “Everything turned out okay—but we would have never had that visibility without Tive,” stated Boyd. The geofencing capabilities users can set up in the Tive platform also quickly became crucial for preventing unauthorized route changes, enabling IGX to monitor routes closely and respond swiftly to deviations— significantly mitigating the risk of theft. “Geofencing was one of the biggest selling points for IGX— as well as for our customers,” says Boyd. Looking ahead, IGX plans to leverage their success using Tive to attract new business to their portfolio, highlighting their intention to market the enhanced tracking capabilities they offer. According to Boyd, “Tive is a big differentiator, and I believe it will help us win more business.” Not only does Tive help improve relationships with all their clients, Tive has been specifically instrumental in strengthening their relationship with a major retailer, who now mandates Tive trackers be used on all their shipments—and has even awarded them additional lanes. Says Boyd, “I would have never gotten that additional business if it wasn’t for Tive trackers.” “We were entirely too dependent on drivers keeping the phone on during the entire trip and participating actively with us—and something had to change.” “When we saw that we could put rules around routes—that we could clearly state where loads could and couldn’t go—we were hooked. And if a driver crosses any of these lines it sends us an immediate alert so we can react instantly.” tive.com/customer-stories Peace of mind at every mile. JOEL BOYD Vice President of Business Development at IGX