A single damaged or delayed shipment could result in significant costs and disruption—not just for CoolIT, but for the customers who depend on their solutions to keep servers performing at peak levels.
HIGH-VALUE GOODS CoolIT Systems is a global leader in advanced cooling solutions for high-performance computing. Their liquid cooling technology plays a crucial role in enabling efficiency and reliability for some of the world’s largest data centers and IT infrastructure providers. Because these cooling systems are mission-critical and extremely valuable, protecting them during transit is essential. A single damaged or delayed shipment could result in significant costs and disruption—not just for CoolIT, but for the customers who depend on their solutions to keep servers performing at peak levels. To ensure peace of mind, CoolIT decided to use Tive trackers on all their shipments. Products used : Tive Solo 5G, Premium Platform Tier Shipping server cooling systems around the world presents a host of challenges. This valuable cargo travels across multiple modes of transportation—including air, ocean, and ground—often crossing borders and passing through several handling points. At each stage, there is risk of delay, mishandling, temperature fluctuation, or shock events. “When you’re shipping high-value equipment globally, there are so many things that are out of your control,” Rob Tychkowsky explained. Since adopting Tive, CoolIT has been able to eliminate the blind spots in its supply chain. Instead of waiting for updates from carriers, the team checks the dashboard to see exactly where shipments are—around the clock. This level of visibility reduces employee stress, and inspires customer confidence. CoolIT also benefits from the improved accountability provided by Tive. When a shipment experiences an excursion, the data collected by the Solo 5G trackers helps pinpoint exactly where the problem occurred— which leads to fewer disputes and reduced claims. For CoolIT, even a minor incident can have outsized consequences. If a shipment doesn’t arrive on time, for example, a data center installation might get delayed. If equipment is damaged, replacement costs can be steep. To prevent incidents like this from occurring, CoolIT needed a real-time visibility tracking solution that offered assurance and accountability across their supply chain. As CoolIT continues to grow, Tive remains a key element in helping them manage risk and protect valuable shipments. Together, CoolIT is setting a new standard for logistics reliability, in which their customers know that CoolIT equipment will always arrive in perfect condition. “We simply can’t afford to have these shipments delayed or damaged. We need complete confidence that they will arrive safely, every single time.” “Before Tive, we were often in the dark once a shipment left our dock. That lack of visibility was a huge challenge.” “I can open the platform and see exactly where our shipments are, how they’re being handled, that kind of real-time visibility has completely changed how we manage logistics.” “We’ve reduced shipment-related claims by more than 30% since we started using Tive.” ROB TYCHKOWSKY Director of Procurement & Planning at CoolIT tive.com/customer-stories Peace of mind at every mile.